Shipping policy

Shipping Policy

At Grande Heels, we are committed to providing a reliable, fast, and discreet delivery experience.

All orders are processed within 24–48 hours (excluding weekends and public holidays). Once dispatched, customers will receive a tracking number to monitor their shipment.

We ship within the United Kingdom and selected international destinations. Delivery is handled by trusted carriers depending on location and order size.

Estimated delivery times:

• United Kingdom: 2–5 business days

• International orders: 3–10 business days

Please note that delivery times are estimates only and may be affected by external factors such as courier delays, customs processing, or peak seasons.

All orders are shipped in plain, discreet packaging with no indication of the contents.